Global Shipping
Zio is proud to offer worldwide shipping.
Delivery in Australia
Free Standard Shipping for orders over $50
Free Express Shipping for orders over $150
Standard Shipping : $12 for orders less than $50
Express Shipping : $15 for orders less than $50
Delivery in New Zealand
Free Shipping for orders over $100 (AUD)
International Delivery
Shipping costs are calculated at checkout.
Note: Certain items may not be available for shipping to specific countries/regions.
Important Information
Zio is not responsible for incorrect postal addresses provided by customers.
Dispatch times may vary. Generally, allow up to 48-72 hours from the date of purchase, unless the item is pre-ordered.
During peak times (new range releases, promotions, sales), allow up to 7 business days.
You will receive a shipment confirmation email once your order is dispatched.
Estimated delivery times post-dispatch: Standard in Australia: 2-7 business days*
Express in Australia: 1-4 business days*
New Zealand: 8-13 business days
Worldwide: 10-27 business days
Shipping Methods and Parcel Delivery
Australian Post parcels require a signature on delivery with an authority to leave (ATL) option.
If the receiver authorizes non-signature delivery or ATL, Zio is not liable for any missing parcels.
Refunds or resends are not offered for parcels that go missing under these circumstances.
International Orders, Taxes, and Duties
When you order from Zio for delivery outside of Australia, please be aware that your package may be subject to delays, additional taxes, and duties at the destination country. These occurrences are beyond Zio’s control, especially during peak periods or in situations involving courier delays.
As the recipient of the order, you are responsible for all import duties, customs, and local sales taxes levied by the country you are shipping to. These additional charges are necessary for the release of your order from customs upon arrival. The calculation of taxes and duties depends on your shipping destination.
For orders dispatched to the United Kingdom, UK VAT will be applied.
In cases where a parcel is not claimed or is refused by the receiver, and consequently, the parcel is returned to us, any costs associated with the return will be the responsibility of the customer. Additionally, in such situations, refunds are not available for parcels that are not claimed or are refused.
Pre-Orders
Pre-order items will be shipped on the stated release date, or shortly after.
Pre-orders cannot be cancelled once placed.
Orders containing pre-order and regular items will be held until the pre-order item is available. For separate shipments, please place separate orders.
