Our comprehensive FAQ section covers everything you need to know, providing quick and clear responses to your most common queries.
Updating your shipping address in your Zio account is quick and easy. Just follow these simple steps:
Your shipping address will now be updated for all future orders. Please note, this change will not affect the shipping address of orders that are already placed or in process. If you need to change the shipping address for an existing order, please contact our customer service team immediately for assistance.
Absolutely! At ZIO, we understand the needs of larger orders, whether for individual clients or hospitals. If you’re planning to place a bulk order, we encourage you to get in touch with us. Our team is ready to provide you with a personalised quote that caters to your specific requirements, ensuring you get the best value.
ZIO accepts a variety of payment methods including VISA, AMEX, Mastercard, Google Pay, Apple Pay, and PayPal.
You’ll receive a confirmation email with tracking details once your order is dispatched. If you need help with tracking, please call us at +61 2 1234 5678.
At ZIO, we’re proud to use BCI Cotton in our products. But what does that mean for you? BCI Cotton is more than just a material; it’s a commitment to better environmental and social practices in cotton farming. This means when you choose our products, you’re supporting sustainable farming efforts that focus on efficient water usage, caring for natural habitats, and reducing harmful chemical usage. It’s comfort you can feel good about!
We understand the importance of skin-friendly materials, especially when it comes to underwear. Our Thinx range is designed with your comfort in mind, using hypoallergenic materials like cotton that are kind to sensitive skin. While we’ve taken great care to be as gentle as possible, we recommend a personal test to ensure our products meet your unique needs.
Finding the perfect fit can be a challenge, but at ZIO, we’ve got you covered. Our customers often tell us how happy they are with the fit of our scrubs. To ensure you find your perfect match, check out our sizing chart and compare it with your measurements. We’re here to help you look and feel your best at work!
Absolutely! We know that one size doesn’t fit all, especially when it comes to the length of your pants. That’s why our scrub pants come in various lengths, ensuring everyone, tall or short, finds their perfect fit. Comfort and practicality are key in a demanding work environment, and we’ve tailored our range to meet just that.
Yes, we do! ZIO is delighted to cater to our international customers. For orders outside Australia, please contact us directly so we can calculate the shipping costs for you. We’re committed to bringing ZIO’s quality scrubs to you, no matter where you are.
Your satisfaction is our priority. We accept returns and exchanges on eligible items, provided they are in new, unworn condition with all tags attached. Please ensure you make your return or exchange request within 30 days of receiving your item. Note that we reserve the right to refuse returns on worn or damaged merchandise, and return costs are the responsibility of the customer.
Definitely! We understand that sometimes you need something a bit different. Whether it’s a specific product, a large quantity, or unique decoration requirements, we’re here to help. Get in touch with us for a customised solution that perfectly meets your needs.
Yes! If you have a larger order, or bulk ordering requirements please contact us for a quote, we will be happy to assist.
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